1. Prices and Descriptions

All prices are as stated on the website but we reserve the right at any time to revise the price of goods without notice. We have taken care in preparing the content of this website to ensure all The Long Dog Company Products have been fairly described and photographed accordingly. However, actual goods may slightly differ to those described. 

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.


2. Payment Terms

We accept payment by credit or debit card on-line only and all transactions take place through Paypal. Please read their terms and conditions to how they conduct credit card transactions. Always ensure that you always log off once you have finished using a shared computer.

3. Cancellations

Please email us as soon as possible after placing your order to hello@thelongdogcompany.co.uk and we can see what we can do. 


4. Complaints

If you are at all unhappy with the products you can send them back. Please do so within five days of receipt.


5. Privacy Policy

Financial details entered on this site during the payment process will not be stored or retained by The Long Dog Company and will not be forwarded on or sold to third parties. All payments are processed in accordance with the law.


6. Cookies

Cookies may be used by us to provide you with certain information e.g. customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.